frequently asked question
Where can I get an user account?
I cannot login, whats wrong?
It turns green but nothing more happens
- Wait for host is displayed, therefore you can join when a host is present
- The maximum number of participants for this workspace has reached
- The internet connection / WiFi you are using is not forewarding all ports
nothing happend after entering the PIN
- You have no internet connection at the moment
- pair your device again, therefore you can create a new device pairing code in your profil section of RAUM Management area
Why is it there no USER based pricing?
RAUM is not charged per user, instead the hosting team pays for features and a rent per workspace. RAUM can therefore be used by as many users as you wish to register.
Which platforms are supported?
RAUM is available for Oculus Quest and Oculus Quest 2. Soon we will introduce cross device support for VR headsets.
– Oculus Quest
– Oculus Quest 2
– Oculus Quest for Business
– Pico Neo 3 (soon)
– HTC Focus 3 (soon)
– Oculus Rift
– Steam VR
Is RAUM a VR app or a web management?
RAUM is a virtual reality collaboration platform with full spatial interaction and tools designed to be used in three dimensions.
RAUM system has two components:
RAUM vr application – Mobile and PC based VR (requires an on-the-fly account)
- Access to assigned workspaces
- Workspace population and customization
- Avatar configuration (soon)
- Multi-User sessions
RAUM web management (requires a full user account)
- game stream spectator
- up- and download documents
- workspace configuration
- profile and participant management
Participating a workspace requires an invitation from the workspace owner. Participation in general is free of charge. Some session could requires a minimum age or your agreement on custom term the hosting party issues for it’s workspace.
Which user roles does RAUM support?
RAUM comes with different pre-defined user roles that apply on teams and on workspaces separately.
These roles are in short the following:
Owner –owns a team or a workspace and therefore, is the responsible for everything that happens in the team or workspace.
Billing – a billing user is the accountant who has access to all financials and to a subscription overview.
Admin – an admin can manage a team and workspaces. Also, admins have access to administrative tools and monitoring.
Host – unlike the admin, a host is entitled to own host-feature but has no administrative rights.
User – Can be considered as Co-Workers. Users actively use and work permanently in your team. User have full access to a workspace media.
Guest – the Guest role is limited in its functionality. Guests are considered as temporal participants that do not belong to your team.
What to do when I forgot my password?
Go to RAUM management and select “forgot password” under the password field. A new page will be open where you need to enter your email address which is use for your account.
A email with will be send to you, so that you are able to enter a new password.
Then you can access under your profile your access code and also can change it in case you need a version you better remember.
how to join
temp setup avatar
navigate in RAUM
change participant role
modify user profile
get device pairing code
3D key data
3D assets introduction
3D assets preparation and specification
first time in RAUM
step by step guide
working with the tools
and where to to find these
check & change your data
how to invite a user
for your sessions
invitation process (new user)
accept an invite for the first time
manage workspace users
change rights and kick users out