Help Center

frequently asked question

Where can I get an user account?

You need to have an email invitation to a workspace or team first. With an invitation you create your personal user account for RAUM in your browser – we recommende to use Chrome.

I cannot login to the application, what's wrong?

 

  • please reenter your invitation code and make sure its correct
  • please check if your invitation code is still valid, if not please reach out to the person who invited you and request a new invitation
  • please check your PIN is correct, the app will required every 100 days a PIN confirmation
  • in case PIN is correct, please pair your device again, therefore you can create a new device pairing code in your profil section of RAUM management area
Why is it there no USER based pricing?

RAUM is not charged per user, the hosting team pays for features and a rent per workspace. RAUM can therefore be used by as many users as you wish to register.

Which platforms are supported?
RAUM is available for Oculus Quest and Oculus Quest 2. Soon we will introduce cross device support for the following VR headsets.

Mobile VR:
– Meta Quest
– Meta Quest 2
– Meta Quest for Business
– Meta Quest Pro
– Pico Neo 3 (soon)
– HTC Focus 3 (soon)

PC VR:
– Oculus Rift
– Steam VR

Is RAUM a VR app or a web management?

RAUM is a virtual reality collaboration platform with full spatial interaction and tools designed to be used in three dimensions.

RAUM system has two components: 

RAUM VR application – Mobile and PC based VR (requires an on-the-fly account) 

  • access to assigned workspaces 
  • workspace population and customization 
  • avatar configuration (soon) 
  • multi-User sessions 

RAUM web management (requires a full user account) 

  • game stream spectator 
  • up- and download documents 
  • workspace configuration 
  • profile and participant management 

Participating a workspace requires an invitation from the workspace owner. Participation in general is free of charge. Some sessions could require a minimum age or your agreement on a custom term the hosting party issues for it’s workspace. 

Which user roles does RAUM support?

RAUM comes with different pre-defined user roles.

These roles are in short the following:

CUSTOMER 

Owner – owns a team and/or a workspace and therefore is responsible for everything that happens in the team or workspace. 

Billing – a billing user is the accountant who has access to all payment details and to a subscription overview. 

Admin – an admin can manage a team and workspaces. Also, admins have access to administrative tools and monitoring. 

Host – unlike the admin, a host is entitled to own host-features but has no administrative rights. 

PARTICIPANTS  

User – Can be considered as Co-Workers. Users actively use and work permanently in your team. User have full access to a workspace media. 

Guest – the Guest role is limited in its functionality. Guests are considered as temporal participants that do not belong to your team. 

What to do when I forgot my password?

Go to RAUM management and select “forgot password” below the password field. A new page will popup. Please enter your email address which is in use for your  account. 

RAUM psw

A email will be send to you, so that you are able to define and enter a new password.

After finishing this process you can access your backend user account again.

First Steps

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how to join

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controller mapping

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enter code

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temp setup avatar

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entering workspace

navigate in RAUM

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basic navigation

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advanced navigation

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workspace overview

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delete item

user management

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invite participant

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change participant role

my account

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modify user profile

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change code

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get device pairing code

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accept invite

media

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media preparation

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upload media

3D

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3D assets introduction

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3D assets preparation and specification

3D assets

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Symbols

Asset_scenes

Models

Tutorials

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first time in RAUM

step by step guide

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working with the tools

and where to to find these

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how to get media into RAUM

quick guide of RAUM manage

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user data

check & change your data

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how to invite a user

for your sessions

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invitation process (new user)

accept an invite for the first time

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manage workspace users

change rights and kick users out