frequently asked question
Where can I get an user account?
You need to have an email invitation to a workspace or team first. With an invitation you create your personal user account for RAUM in your browser – we recommende to use Chrome.
But you can expirience RAUM at anytime with out an accout. Just download the App on our HMD and enter the trial workspace, no registration needed.
I cannot login to the application, what's wrong?
- please reenter your invitation code and make sure its correct
- please check if your invitation code is still valid, if not please reach out to the person who invited you and request a new invitation
- please check your PIN is correct, the app will required every 100 days a PIN confirmation
- in case PIN is correct, please pair your device again, therefore you can create a new device pairing code in your profil section of RAUM management area
Where do I find the pricing?
Please check out our differents PLANS here
Why is it there no USER based pricing?
RAUM is not charged per user, the hosting team pays for features and a rent per workspace. RAUM can therefore be used by as many users as you wish to register.
What are the network requirements?
RAUM is recommending a 1,5Mbps upload and a 5Mbps download speed per user. Based on our experience, a standard 90min session could consume approximately 750MB of data; please make sure a proper data plan is in place in case a mobile phone hotspot is used.
Does RAUM has a consumer pricing?
No, RAUM is a B2B collaboration application. As of now there is no consumer pricing.
Consumers are welcome to explore the trail workspace or join our puplic events at any point of time.
Which platforms are supported?
RAUM APP is a VR device solution first and require a VR device.
It is available for Meta Quest, Meta Quest 2 and Meta Quest Pro. Soon we will introduce cross device support for the following VR headsets.
– Meta Quest
– Meta Quest 2
– Meta Quest for Business
– Meta Quest Pro
– Pico Neo 3 (soon)
– HTC Focus 3 (soon)
– Oculus Rift
– Steam VR
Is RAUM a VR app or a web management?
RAUM is a virtual reality collaboration platform with full spatial interaction and tools designed to be used in three dimensions.
RAUM system has two components:
RAUM VR application – Mobile and PC based VR (requires an on-the-fly account)
- access to assigned workspaces
- workspace population and customization
- avatar configuration (soon)
- multi-User sessions
RAUM web management (requires a full user account)
- game stream spectator
- up- and download documents
- workspace configuration
- profile and participant management
Participating a workspace requires an invitation from the workspace owner. Participation in general is free of charge. Some sessions could require a minimum age or your agreement on a custom term the hosting party issues for it’s workspace.
Which user roles does RAUM support?
RAUM comes with different pre-defined user roles.
These roles are in short the following:
Owner – owns a team and/or a workspace and therefore is responsible for everything that happens in the team or workspace.
Billing – a billing user is the accountant who has access to all payment details and to a subscription overview.
Admin – an admin can manage a team and workspaces. Also, admins have access to administrative tools and monitoring.
Host – unlike the admin, a host is entitled to own host-features but has no administrative rights.
User – Can be considered as Co-Workers. Users actively use and work permanently in your team. User have full access to a workspace media.
Guest – the Guest role is limited in its functionality. Guests are considered as temporal participants that do not belong to your team.
What to do when I forgot my password?
Go to RAUM management and select “forgot password” below the password field. A new page will popup. Please enter your email address which is in use for your account.
A email will be send to you, so that you are able to define and enter a new password.
After finishing this process you can access your backend user account again.
where may I find additional tips&tricks?
You can find useful tips&trips highlighted in belows area, but also on our youtube channel, here we created under the #kinderleicht a dedicated playlist.
how to join
navigate in RAUM
change participant role
modify user profile
get device pairing code
3D assets introduction
3D assets preparation and specification
first time in RAUM
step by step guide
working with the tools
and where to to find these
check & change your data
how to invite a user
for your sessions
invitation process (new user)
accept an invite for the first time
manage workspace users
change rights and kick users out