Help Center

frequently asked question

Where can I get an user account?
Well you need to have an invitation to a workspace or team first. With an invitation you create your personal user account for RAUM.
I cannot login, whats wrong?

It turns green but nothing more happens

  • Wait for host is displayed, therefore you can join when a host is present
  • The maximum number of participants for this workspace has reached
  • The internet connection / WiFi you are using is not forewarding all ports

nothing happend after entering the PIN

  • You have no internet connection at the moment
  • pair your device again, therefore you can create a new device pairing code in your profil section of RAUM Management area
Why is it there no USER based pricing?

RAUM is not charged per user, instead the hosting team pays for features and a rent per workspace. RAUM can therefore be used by as many users as you wish to register.

Which platforms are supported?

RAUM is available for Oculus Quest and Oculus Quest 2. Soon we will introduce cross device support for VR headsets.

Mobile VR:
– Oculus Quest
– Oculus Quest 2
– Pico Neo 3 (soon)
– HTC Focus 3 (soon)

PCVR:
– Oculus Rift
– Steam VR

Is RAUM a VR app or a web management?

RAUM is a virtual reality collaboration platform with full spatial interaction and tools designed to be used in three dimensions.

RAUM system has two components: 

RAUM vr application – Mobile and PC based VR (requires an on-the-fly account) 

  • Access to assigned workspaces 
  • Workspace population and customization 
  • Avatar configuration (soon) 
  • Multi-User sessions 

RAUM web management (requires a full user account) 

  • game stream spectator 
  • up- and download documents 
  • workspace configuration 
  • profile and participant management 

Participating a workspace requires an invitation from the workspace owner. Participation in general is free of charge. Some session could requires a minimum age or your agreement on custom term the hosting party issues for it’s workspace. 

Which user roles does RAUM support?

RAUM comes with different pre-defined user roles that apply on teams and on workspaces separately.

These roles are in short the following:

CUSTOMER 

Owner –owns a team or a workspace and therefore, is the responsible for everything that happens in the team or workspace. 

Billing  a billing user is the accountant who has access to all financials and to a subscription overview. 

Admin – an admin can manage a team and workspaces. Also, admins have access to administrative tools and monitoring. 

Host – unlike the admin, a host is entitled to own host-feature but has no administrative rights. 

PARTICIPANTS  

User – Can be considered as Co-Workers. Users actively use and work permanently in your team. User have full access to a workspace media. 

Guest – the Guest role is limited in its functionality. Guests are considered as temporal participants that do not belong to your team. 

What to do when I forgot my password?

Go to RAUM management and select „forgott password“ under the password field. A new page will be open where you need to enter your email address which is use for your account. 

RAUM psw

A email with will be send to you, so that you are able to enter a new password.

Then you can access under your profile your access code and also can change it in case you need a version you better remember.

First Steps

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how to join

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enter code

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temp setup avatar

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entering workspace

navigate in RAUM

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controller mapping

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basic navigation

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advanced navigation

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workspace overview

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delete item

user management

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invite participant

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change participant role

my account

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modify user profile

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change code

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get device pairing code

media

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media preparation

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upload media

Tutorials

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first time in RAUM

step by step guide

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working with the tools

and where to to find these

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how to get media into RAUM

quick guide of RAUM manage

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user data

check & change your data

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how to invite a user

for your sessions

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invitation process (new user)

accept an invite for the first time

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manage workspace users

change rights and kick users out