Help Center

frequently asked question

Where can I get an user account?

You need to have an email invitation to a workspace or team first. With an invitation you create your personal user account for RAUM in your browser – we recommende to use Chrome.

But you can expirience RAUM at anytime with out an accout. Just download the App on our HMD and enter the trial workspace, no registration needed.

I cannot login to the application, what's wrong?

please reenter your invitation code and make sure its correct
please check if your invitation code is still valid, if not please reach out to the person who invited you and request a new invitation
please check your PIN is correct, the app will required every 100 days a PIN confirmation
in case PIN is correct, please pair your device again, therefore you can create a new device pairing code in your profil section of RAUM management area

Where do I find the pricing?

Please check out our differents PLANS here

Why is it there no USER based pricing?

RAUM is not charged per user, the hosting team pays for features and a rent per workspace. RAUM can therefore be used by as many users as you wish to register.

What are the network requirements?

RAUM is recommending a 1,5Mbps upload and a 5Mbps download speed per user. Based on our experience, a standard 90min session could consume approximately 750MB of data; please make sure a proper data plan is in place in case a mobile phone hotspot is used.

Please refer to the chapter “IT Policy Considerations” for details – here.

Does RAUM has a consumer pricing?

No, RAUM is a B2B collaboration application. As of now there is no consumer pricing.

Consumers are welcome to explore the trail workspace or join our puplic events at any point of time.

Which platforms are supported?

RAUM APP is a VR device solution first and requires a VR device.

It is available for Meta Quest, Meta Quest 2 and Meta Quest Pro. Soon we will introduce cross-device support for the following VR headsets.

Mobile VR:
– Meta Quest
– Meta Quest 2
– Meta Quest for Business
– Meta Quest Pro
– Pico Neo 4 (soon)
– HTC Focus 3 (soon)
– Apple VisionPro (soon)

PC VR:
– Oculus Rift
– Steam VR

Is RAUM a VR app or a web management?

RAUM is a virtual reality collaboration platform with full spatial interaction and tools designed to be used in three dimensions.

RAUM system has two components:

RAUM VR application – Mobile and PC based VR (requires an on-the-fly account)

access to assigned workspaces
workspace population and customization
avatar configuration (soon)
multi-User sessions

RAUM web management (requires a full user account)

game stream spectator
up- and download documents
workspace configuration
profile and participant management

Participating a workspace requires an invitation from the workspace owner. Participation in general is free of charge. Some sessions could require a minimum age or your agreement on a custom term the hosting party issues for it’s workspace.

Which user roles does RAUM support?

RAUM comes with different pre-defined user roles.

These roles are in short the following:

CUSTOMER

Owner – owns a team and/or a workspace and therefore is responsible for everything that happens in the team or workspace.

Billing – a billing user is the accountant who has access to all payment details and to a subscription overview.

Admin – an admin can manage a team and workspaces. Also, admins have access to administrative tools and monitoring.

Host – unlike the admin, a host is entitled to own host-features but has no administrative rights.

PARTICIPANTS

User – Can be considered as Co-Workers. Users actively use and work permanently in your team. User have full access to a workspace media.

Guest – the Guest role is limited in its functionality. Guests are considered as temporal participants that do not belong to your team.

What to do when I forgot my password?

Go to RAUM management and select “forgot password” below the password field. A new page will popup. Please enter your email address which is in use for your account.

A email will be send to you, so that you are able to define and enter a new password.

After finishing this process you can access your backend user account again.

where may I find additional tips&tricks?

You can find useful tips&trips highlighted in belows area, but also on our youtube channel, here we created under the #kinderleicht a dedicated playlist.

Which save modes are supported

The following modes are supported by RAUM.

1. activate the tool edit mode (“VR Workspace Edit Mode – Tool edit mode”). This sets the initial state of the workspace. Once this state is set, the mode can and should be deactivated (“Tool edit mode disabled”).
2. Activate the Save-State mode (“Save / Select Loaded Save State – Continuous saving”). This saves changes in addition to the initial state.
3. Deactivate the Save-State mode (“Always start from initial state”) if you want to temporarily load only the initial state that you have defined with the Edit Mode tool. In this case, no saved intermediate states are loaded.
4. Activate the save-state mode again (“Save / Select Loaded Save State – Continuous saving “). This means that no intermediate states are lost and the last saved state is loaded.
5. Activate the tool edit mode again (“VR Workspace Edit Mode – Tool edit mode “) to edit the initial state that you defined under point 1. IMPORTANT NOTE, however, that this deletes all saved intermediate states from the history.